The London Designer Outlet (LDO) is once again upsetting residents with noise pollution at unsociable hours.
The LDO was initially designed and planned as a mixed-use-development, so it ought to cater not just for commercial but also for residential and student accommodation.
My immediate point, however, is judging by the noise pollution caused, the schemes mixed-use ambition is not very convincing. Sure, it would be acceptable if its proximity was further afield from residential. However, this is not the case, the outlet is embedded into a large residential and hotel complex.
On several occasions now, I have had to make complaints about the cherry pickers that make painfully loud beeping noises, the cleaners driving on carts and the torturous, piercing, brain cell destroying alarms left on loop for hours on-end.
While the LDO is gearing up its Mother’s Day campaigns, I sure do hope the retail-professionals have all the mothers and children in their thoughts who can’t get a decent night’s sleep due to the noise pollution.
I spoke with retail-professional Sue Shepard, the Centre Manager at the London Designer Outlet.
She confirmed that security (the men who drive up and down in the Wembley City branded off-road vehicles) are not meant to allow shop fitters on to the complex at unsociable hours. She also promised to look into and tackle the issues but a month has gone by and nothing’s changed.
Locals took to twitter:
@Brent_Council surely there are sound restrictions to stop @londonoutlet firing off their PA system consistently at 3am, people have work
— Ethan Wroth (@EthanWroth) March 20, 2014
@londonoutlet can I just ask why the alarm went on for so long during the night ?
— maria garvey (@mariagarveyy) March 20, 2014
@londonoutlet how about treating mum’s to a decent nights sleep? Once again your alarm was left on loop for over an hour at 2AM this morning
— David Goodwin (@LDN_TUBE) March 20, 2014
The alarm which was sounding off in the early hours today 2am was said to be a fault and being dealt with.
If you have any issues you can contact the control room: 0208 912 5221
Photo source: @BryanRoberts72
Brent council have been contacted about this. Apparently they contacted LDO but it looks like that didn’t have any effect. Why is the council not doing anything else to stop that noise?
If you contact Brent Council about this, it will have to be logged on their complaints system and then s-l-o-w-l-y progress through a queue. Eventually, forwarded to their complaints team, who will send you an acknowledgment. The team will then make a decision on which specialist to forward to. It can take up to two weeks to get a response.
You should email: enquiries@london-designer-outlet.com and you might get a call directly from the outlets Centre Manager within 24hrs.
Or call the control room number above, they provide 24 hr security, although it beats me how they have missed or done nothing about all of the previous noise.
Apparently the London Fire Brigade turned up because of the fire alarm and they went searching around the entire complex looking for LDO security who were nowhere to be seen.
Eventually the shop owner whose alarm caused all the disruption turned up, put his key in and simply switched the alarm off.
Something’s definitely not right. I hope they learn from this and things improve.