Dear managing agents of Family Mosaic & Genesis,
This is to re-visit the action points sitting with yourselves from the meeting we had on 26th October (almost 3 weeks ago)
Points 2, 3, 5 & 7:
Genesis managing agent informed us that on Thursday 3rd November a meeting will be requested with the new property manager from LRM to discuss above points. Can you please let us know what the results were of this meeting?
During the residents meeting we were informed that quotes for the full time concierge/security post will be received by Friday 4th November. Has that happened? If so, can you please let us know what the status is? If it hasn’t happened, can you please let us know what you have done so far to ensure you will be receiving the quotes and what deadline has been specified for receiving them?
Family Mosaic residents were told by FM managing agent that on Monday 31st October he will look into when we will be receiving the gas bills, and to send FM residents a detailed report of the actual balance on the service charge account and also a detailed expenditure report. So far this hasn’t happened. Can you please let us know when this will happen?
During the meeting you both agreed to improve communication with the residents, mainly by using the portal. I’m sorry to see that this hasn’t happened at all.
I’m also surprised to hear that you were aware of this site since the beginning and have been receiving an email whenever there’s a new post, but nevertheless have chosen to completely ignore them.
Dear Genesis Residents,
Since the meeting with some of the leaseholders on 26th October 2011, Genesis has met with the new Property Manager from LRM to discuss the issues raised at the meeting. Update letters will be sent out this week to all Genesis residents regarding the outcome of this meeting.
Genesis Housing Association will use the portal to inform residents of general initiatives that are in place and any updates, however we have no obligation to use the portal as a main source of contact with residents. Not all residents use the portal; therefore we will continue to send letters to all Genesis residents to keep them updated.
While email alerts are sent to Genesis, we are not always in a position to reply to all the posts. Residents should contact their landlords through the correct channels if there are any issues.
Genesis Housing Association
Hi,
Most of the points raised during the meeting were not related to a specific HA, but general Quadrant Court issues, and I presume the meeting was held between yourself, the new LRM manager and the Family Mosaic managing agent, so I do not see any reason why you cannot post these updates on the portal as well?
Familiy Mosaic managing agent, can you please give us an update on your action points?
Hamid