North East core Lift broken since last Wednesday

North East core Lift broken since Wednesday My elderly parents came to me visit me this week since Lift has broken they can not come out due to Arthritis and when I ask the Building manager today he replied the lift will be operational next week and also he is saying if want to go out you have to claim the roof with my elderly parents I felt he is so rude
As a Building manager he is responsible for answer to residents to serious situations and he making joke about the situation
When I informed him about his rudeness he is keep repeating and I felt so sick about his behaviour

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6 comments
  • I bet is the same useless guy which I try to speak this morning – first he hang up the phone on me, then he bang the door and behave like spoiled kid. I am guilty he is upset with the world that he had this job…..I will write a complaint to his boss Robert on Monday …..some rude!!!!!!!!!

  • I have sent this to Oliver, Paula, Rob and Jimmy:

    Dear Paula,

    Thank you for the update, however I this is the same update that Oliver told us last week on Thursday i.e. the faulty component has been identified and ordered. Four full days later, what we need now is specific information as to the exact delivery date and time so there is no delay getting the engineers back to fix it. The component will be tracked at each stage of its journey so please can you push harder to get a firm commitment from the engineers as to exactly when the repair will be complete. “Hopefully a couple of days” is not adequate given the gravity of the situation. Elderly Residents and those with illnesses, disabilities and young children have now been deprived of adequate means to access their property for seven days.

    I would also like to see evidence that alternative suppliers of lift components have been sourced so that LRM does not again find itself failing in its obligation to provide a basic level of care and consideration to residents. Furthermore, considering we are paying our service charge for a working lift at all times, what kind of compensation are we entitled to considering this isn’t being provided?

    Regards

    Michael

    From: paula.forrester@genesisha.org.uk
    Date: Mon, 3 Oct 2011 18:45:11 +0100

    Good Evening Residents,
    I have received an update from LRM regarding the lifts in the North East Core. The essential parts have been ordered and hopefully the lift will be fixed within the next couple of days.

    I will be on site tomorrow during the day and will be hopefully meeting with LRM to get some answers to the queries raised by yourselves.

    Regards

    Paula

    Property Manager – New Developments
    Genesis Housing Association
    0208 451 8000
    ————–

  • Thanks Michael,

    This example of poor service needs to be investigated further, there’s a pattern forming in how LRM manage major issues. Do you remember the security issue about the broken main entrance which lasted for months.

    For those that don’t know the lift in the north east core has been out of service for a week, with engineers failing to repair it on a number of occasions.

  • Dear all

    Please be advised that the lift is now fully functional.

    Firstly my apologies for my delay in providing you with a response in regards to this ongoing situation, I have been out of the office the majority of the past two days

    I have kept Genesis and Family Mosaic abreast of KONE’s movements and will provide you with a brief summary of the situation.

    · 28th September 2011, Olly reported lift out of service to KONE at 7-30am, despite chasing them all day engineers attended at 6pm, due to the lift being stuck on the top floor the engineer could not identify the problem. It was arranged that they would attend the following day along with weights to bring the lift back to ground floor and complete investigation.
    · 29th September 2011, despite chasing KONE all day engineers did not attend.
    · 30th September 2011, engineers attended site with weights, maintenance issue identified was of a broken drive unit which is located on top of the lift.
    · 30th September 2011, order placed, UK out of stock, delivery required from Finland.
    · Monday 3rd October, quote received for repair, immediately accepted by LRM emailed back with Job Order number.
    · KONE advised that part will be delivered to their offices Wednesday 5th October with view to installation 6th October 2011.

    Quintain Investments decided upon installing KONE lifts, until the defect period has finished we cannot simply use alternative supplier for lift parts.

    Whilst I fully appreciate the gravity of the situation LRM cannot unfortunately orchestrate the delivery of this urgently required part. Of course I fully understand the implications of an none operational lift inside a 7th story building and can only apologise for this. In regards to compensation I will be seeking compensation from KONE however it at the discretion of your landlords PCHA, Genesis for Family Mosaic whether this is offered.

    Regards,

    LRM

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