North East core Lift broken since last Wednesday

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North East core Lift broken since Wednesday My elderly parents came to me visit me this week since Lift has broken they can not come out due to Arthritis and when I ask the Building manager today he replied the lift will be operational next week and also he is saying if want to go out you have to claim the roof with my elderly parents I felt he is so rude
As a Building manager he is responsible for answer to residents to serious situations and he making joke about the situation
When I informed him about his rudeness he is keep repeating and I felt so sick about his behaviour