Bicycle storage update

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Over four months ago bikes were looted from our communal bicycle storage room. Those of us impacted by the theft were promised to be kept-in-the-loop and here we are still without answers.

Was a resident responsible?
Are they still residents?
Can I move my bike out of the apartment and back into the storage?
Do I get compensation for the damage?

There was even meant to be a small meeting which was canceled by the service providers a day before it happened. The service providers engagement with residents is at an all time low, you have to chase, chase and chase for a response.

What has happened to the promise of bicycle owners having exclusive access to the storage room?

I’ve probably left many other things out, feel free to remind us all of what else is outstanding in the comments.